Q: Are you trading company or manufacturer?
A: We are factory with more than 22 years hearing aid manufacturing experience.
Q：How about your design ability? Do you offer OEM service?
A：We have our own design department, and have offer design service for many top hearing aid seller brand
OEM/OEM are accepted and we offer confidentiality agreement "business secret contract" for your design safe.
Our integrated R&D team is built on experienced professional with backgrounds in hearing aids knowledge, structure designing, software-development, electronics knowledge and more.
Q: Do you provide FREE samples?
A: Sorry, Normally we do not provide free sample for the first time. For the further cooperation, contact with our sales manager for better offer.
Q: Can I place one small order for first time to test the quality?
A：Small order are also welcomed, and we offer new customers 10% discount for first order.
Q：How about your production capacity?
A：Monthly output: 25,000 pieces
Q：There are many certification in the market, how can you make sure your quality control?
A：Guided by ISO 13485 certification system, NewSound has its own R&D team, complete quality control process.
All products are CE Certified and FDA Registered
Q: How about your delivery time?
A: Generally, it will take 30 to 60 days after receiving your advance payment. The specific delivery time depends
on the items and the quantity of your order.
Q: How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes a week to arrive. Airline and sea shipping also optional.
Q: Do you offer guarantee for the products?
A: Yes, we offer 1 years’ warranty.
